Healthcare organizations faced unprecedented challenges as they responded rapidly to accommodate the surge of COVID-19-positive patients while keeping frontline staff and other patients safe. The industry saw accelerated adoption of videoconferencing and collaboration tools by healthcare organizations to provide care to patients regardless of where patients or clinicians are located while mitigating the risk of exposure to the coronavirus. Using these technologies, the SPM CONNECT BE-SAFE offers to healthcare providers the ability to continue to provide a high level of care for their patients via patient’s real-time active participation, virtual visits, and collaboration with colleagues in team huddles, rounding, or tumor boards.

To bring this pandemic to an end, a large share of the world needs to be immune to the virus. The safest way to achieve this is with the vaccine. Countries worldwide are starting to get the vaccine and are facing major challenges in its vaccination efforts. Storing and administering to the people and tracing after vaccination are three of the major challenges, adding to the complexity is the fact that both the Moderna and Pfizer/BioNTech vaccines require two doses administered several weeks apart.

Contact Tracing and After COVID-19 Vaccination Tracker

SPM Connect launched a solution that reduces these challenges and helps healthcare providers to meet vaccination goals in an orderly manner, cost effective, using intelligence technologies in a unified integrated way.

SPM CONNECT BE-SAFE solution is a smartphone-based tool that uses text messaging and web surveys to provide personalized health check-ins whenever someone is COVID-19 positive and /or after someone receives a COVID-19 vaccination. Through SPM CONNECT BE-SAFE, patients can quickly communicate with Provider(s) or designated support caregiver team, if someone is COVID-19 positive or have any side effects after getting the COVID-19 vaccine.

Based on the patient’s answers, someone from the vaccine Provider or Coordination Center may call to check on the patient(s) and get more information.


  • Coordinates and Schedule vaccine appointments for the first doses of COVID-19, including second doses of vaccines and/or reschedule, or cancel a COVID-19 vaccination appointment.
  • It will remind patients on the appointment date to show up at the designated Provider location and if the patient has any questions a coordinator in the service center will assist.
  • It will remind or notify patients to get the second COVID-19 vaccine dose if it needs one and if desires to schedule an appointment via Coordination Center.
  • Vaccine Providers will have easy visibility to the notification and register vaccine process via
  • Provides a faster way to enroll patients on a trace and monitor tool after the COVID-19 vaccine has been administered.
  • Quick response to any secondary effect on Patients after the first and second vaccine has been administered.
  • Maximizes subject matter expert’s productivity by focusing on where it matters the most Patient’s experience.
  • Establishes a unified technologies service that delivers operation’s efficiencies and improve upon Patient’s experience during and after the COVID-19 vaccine process administration.